Shipping & Returns

Shipping

Every RubyMask order ships free within the United States.

  • Processing: 1–3 business days.
  • Delivery: typically 7–12 business days after dispatch.
  • Tracking: emailed automatically the moment your order leaves the warehouse.

The 60-Day Glow Guarantee

Your skin gets 60 days to fall in love. If you're not delighted with your glow after consistent use, email us within 60 days of delivery and we'll refund you. No interrogation, no hoops.

Returns

  • Contact sales@lumabv.com with your order number.
  • We'll send you simple return instructions within one business day.
  • Refunds are issued to your original payment method within 5–10 business days of approval.

12-Month Warranty

Every RubyMask is covered against manufacturing defects for a full year. If your device stops working as it should, we'll replace it.